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Return & Exchange Policy

Overview

At Remotix Solutions Limited, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges within 30 days of purchase. This policy applies to both defective and non-defective products, ensuring you receive the best value for your investment.

Eligibility for Returns & Exchanges

1. Timeframe

  • Returns & Exchanges: Accepted within 30 days from the date of purchase.

  • Refund Processing Time: Refunds will be processed within 14 days after the return is approved.

2. Condition of the Product

We accept returns and exchanges for the following:

a) Unopened & Unused Products

  • Products that are new, unopened, and in their original packaging.

  • The packaging must be intact, and all included accessories and manuals should be present.

b) Opened & Slightly Used Products

  • Products that have been opened but show minimal to no signs of use.

  • All original accessories and packaging should be included.

c) Defective Products

  • If a product is defective or not working as intended, we will offer a replacement or refund.

  • The defect must be verified by our support team before processing the return.

3. Non-Returnable Items

The following items are not covered under this policy:

  • Software Subscriptions & Trial Periods:

    • Subscription-based products cannot be refunded unless they were paid in advance.

    • If paid in advance, we will refund for the unused portion of the prepaid subscription.

  • Products damaged due to improper use, accidents, or unauthorized modifications.

Return & Exchange Process

1. How to Initiate a Return

To request a return or exchange:

  1. Contact Us at [your email/phone] with your order details and reason for return.

  2. Our team will review your request and provide a return authorization.

  3. Bring the item to our store along with the original proof of purchase.

2. Refund Method

  • Refunds will be processed via the original payment method.

  • Refunds are processed within 14 business days after we receive and inspect the returned product.

3. No Restocking Fees

  • We do not charge restocking fees for any returns or exchanges.

Currency & Payment Terms

  • All refunds and exchanges will be processed in Kenyan Shillings (KES).

  • Refunds will reflect based on your bank or payment provider's processing timelines.

Need Assistance?

For any queries regarding returns or exchanges, feel free to contact our customer support team at:
📧 Email: info@remotixkenya.com
📞 Phone: +254713466848

At Remotix Solutions, we are committed to ensuring a smooth and fair return process for all our valued customers!

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